DoozieLife

Well, to give you an idea… here is the text of my tech-support experience today…  which suggests that perhaps I should go by the handle “DitzieMom”

Perry Krik: How can I help you today?

DoozieMom: I tried to update WordPress yesterday following their upgrade instructions (before I saw the handy button in Install Central) and now I have totally taken my site offline.  Tried to uninstall and reinstall wordpress, no luck.

Perry Krik: Okay.

Perry Krik: Could you please provide me the exact URL you have been experiencing the issue?

DoozieMom: www.doozielife.com just comes up completely blank

Perry Krik: Okay.

Perry Krik: Can you please hold for 3-6 minutes, while I check this for you?

DoozieMom: sure

Perry Krik: Thank you for your patience, I am still testing the issue, I will be back with some more information in 5 more minutes.

DoozieMom: thanks.  I dont care if we have to remove everything and reinstall, I have a back-up

Perry Krik: Thank you for holding.

DoozieMom: sure

Perry Krik: I have discussed your issue with out engineers and noticed that there is PHP Parse error:  syntax error, unexpected T_AS in /hermes/bosweb/web064/b649/sl.decaldiv/public_html/wp-config.php on line 45 in your scripts. Hence, I suggest that you have to check the syntax error and correct the script of your end.

*think to myself… huh?*

DoozieMom: i have no idea what that means or how to fix it… cant we just erase everything and restart?

Perry Krik: You can view the error in your scripts in the Check error logs, please go to:

Perry Krik: http://members.startlogic.com/member/cgiManagement/cgiErrorLog.bml .

*stare at above link… feel a headache forming*

Perry Krik: I apologize for any inconvenience this may have caused you. I suggest that you have to resolve your issue on your end.

DoozieMom: i will try… and if I can’t? can everything just be delated from my hosting account so I can reinstall?

Perry Krik: Sure.

Perry Krik: You can delete the WordPress files through FileManager.

DoozieMom: i did that… and it didnt work. how can I just erase everyting?

Perry Krik: I could still view the error on your scripts in your Check error logs.

DoozieMom: i see where it tells me there is an error. but I do not understand what I am supposed to do about it.. erase something, replace it with something else?

Perry Krik: I suggest that you can contact your Webmaster for further assistance.

DoozieMom: I am the Webmaster

Perry Krik: Okay.

DoozieMom: I am a graphic designer, I do not know PHP language

Perry Krik: Okay.

Perry Krik: You can contact your Web designer for further assistance.

DoozieMom: I am the web designer. I just want everything deleted from this account, sql databases, everything, so I can start all over.

DoozieMom: can the engineer just do that… delete for me

Perry Krik: I apologize for any inconvenience this may have caused you. I suggest that you can uninstall the application and then clear the folder where you want to install application, then you can reinstall it.

DoozieMom: ok, do i just delete contents of the public_html folder?

Perry Krik: No DoozieMom, you can uninstall the application and then clear the folder where you want to install application, then you can reinstall it.

DoozieMom: ok, i will give it a shot

DoozieMom: Sure.

Perry Krik: Thank you!

Perry Krik: Is there anything else I can assist you with today?

DoozieMom: do you have anything for anxiety? i am sure to need it trying to figure this out

Perry Krik: Yes DoozieMom. Thank you for letting me assist you today. After our window closes, you will be offered an opportunity to take a survey to assess your customer service experience.

*I shake my head and grab some asprin from the bathroom*

and yes, I did figure out how to do this… but honestly…